Refund policy
At 21X, we are committed to providing high-quality electronic products designed to simplify your everyday life. If something isn’t right, we’re here to help.
21X is a brand owned and operated by JDA Trading LLC, a Florida Limited Liability Company registered in Miami, Florida, United States.
Order Cancellations
If you need to cancel an order, contact us at info@21x.us as soon as possible.
Orders are processed within 1–2 business days. We can cancel your order at no cost if it has not yet been prepared for shipment. Once an order has shipped, it must be handled as a return under the terms below.
Returns
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and undamaged
- In its original packaging
- With all included accessories, manuals, and components
- Accompanied by the receipt or proof of purchase
Products that show signs of use, physical damage, missing parts, or improper handling may not be eligible for a return.
To start a return, please contact us at info@21x.us with your order number and the reason for the return.
If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer when the return is for reasons such as change of mind, incorrect purchase decision, or no longer needing the product.
21X covers all return shipping costs when the item is:
- Defective or not functioning as described
- Damaged in transit
- Incorrect (a different item from the one ordered)
In these cases we will provide a prepaid return label at no cost to you.
The original shipping cost paid at checkout is non-refundable, except when the return is due to a defective, damaged, or incorrect item, in which case it is refunded in full.
Damages and Issues
Please inspect your order immediately upon delivery.
Contact us as soon as possible at info@21x.us if your item is:
- Defective
- Damaged during shipping
- Not functioning properly
- Incorrect (wrong item received)
Please include your order number and photographs of the issue. We will evaluate the situation and work quickly to resolve it, including replacement or refund when applicable, at no additional cost to you.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or damaged by the customer
- Items returned without original packaging or accessories
- Products purchased during final sale or promotional clearance
- Gift cards
- Items damaged due to misuse, unauthorized modifications, or water exposure beyond the product’s stated water-resistance rating
We reserve the right to deny returns that do not meet the requirements described in this policy. If a return is denied, we will notify you by email and arrange for the item to be sent back to you.
Exchanges
If you would like to exchange a product, the fastest way is to:
- Request a return for the original item
- Once the return is approved, place a new order for the desired product
This ensures faster processing and availability.
Refunds
Once we receive and inspect your returned item, we will notify you within 3 business days whether your refund has been:
- Approved, or
- Rejected based on the condition of the item
If approved, your refund will be issued to your original payment method.
Please note:
- Refunds are issued within 3 business days of approval
- Funds may take an additional 5–10 business days to appear in your account, depending on your bank or credit card provider
- Refunds are issued in the original currency of the purchase (USD)
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@21x.us.
Warranty
All 21X products include a limited warranty covering manufacturing defects beyond the 10-day return window. If your product develops a fault, contact us at info@21x.us and our support team will assist you with troubleshooting, replacement, or repair.
The warranty does not cover damage caused by misuse, accidental damage, unauthorized modification, or exposure beyond the product’s stated water-resistance rating.
Contact Information
For any questions about returns, refunds, or product issues, please contact us:
Company: JDA Trading LLC (dba 21X)
Email: info@21x.us
Phone: +1 (786) 838-7940
Address: 12314 SW 132nd Court, Miami, Florida 33186, United States
Our support team responds to all inquiries within 1–2 business days.
Last updated: July 2026