At 21X, we partner with trusted logistics providers to ensure fast, secure, and reliable delivery of your electronic products. 21X is a brand owned and operated by JDA Trading LLC, Miami, Florida, United States.

Where Do Our Products Ship From?

Our products are stored and shipped from fulfillment warehouses located within the United States. In some cases, inventory is distributed across multiple fulfillment locations to ensure faster delivery. Because of this, orders containing more than one item may occasionally arrive in separate packages and at different times, at no additional cost to you.

Where Do We Ship?

We currently ship within the United States, including Alaska, Hawaii, and Puerto Rico. Delivery times to these destinations may be longer than to the continental United States.

We do not currently ship internationally, and we cannot deliver to APO, FPO, or DPO military addresses.

Shipping Costs

Shipping fees are calculated and displayed at checkout before you complete your payment, and depend on your delivery location, the shipping method you select, and current carrier rates.

Applicable sales tax is also calculated and displayed at checkout. There are no hidden fees, surcharges, or handling charges added after checkout.

Order Processing Time

Orders are processed Monday through Friday within 1–2 business days after payment confirmation. Orders are not processed on weekends or U.S. federal holidays.

Orders placed after 12:00 PM ET on a Friday will begin processing the following business day.

Estimated Delivery Time

Continental United States: 3–7 business days from the date of shipment.

Alaska, Hawaii and Puerto Rico: 5–10 business days from the date of shipment.

Total time to receive your order is the processing time plus the delivery time. Delivery estimates are provided by the carrier and are not guaranteed. Delivery times may be affected by holidays, weather conditions, carrier delays, or high shipping volumes.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number within 24–48 hours.

Please allow up to 24 hours after receiving your tracking number for the carrier to register the first scan. If your tracking information has not updated after 3 business days, contact us at info@21x.us and we will investigate with the carrier.

Incorrect or Incomplete Addresses

Please verify your shipping address carefully before completing your order. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

If you notice an error in your shipping address, contact us immediately at info@21x.us. We can correct the address at no cost if the order has not yet shipped.

Lost, Delayed or Stolen Packages

If your package has not arrived and is not marked as delivered, contact us at info@21x.us. We will open a claim with the carrier on your behalf and, once the package is confirmed lost in transit, we will send you a replacement or issue a full refund at no cost to you.

If your package is marked as delivered but you have not received it, please first check with household members, neighbors, and your building's mail room, and allow 24–48 hours, as carriers occasionally mark packages as delivered before the final drop-off. If it still does not appear, contact us at info@21x.us within 7 days of the delivery date. We will file a claim with the carrier and work with you to reach a fair resolution.

21X is not liable for packages confirmed as delivered and subsequently stolen from the delivery location, but we will assist you in filing a carrier claim and in obtaining any documentation you may need for a police report or a claim with your payment provider.

Damaged Packages

If your package arrives visibly damaged, please photograph the packaging before opening it and contact us at info@21x.us within 48 hours of delivery. We will arrange a replacement or refund at no cost to you. See our Refund Policy for full details.

Order Changes and Cancellations

If you need to modify or cancel your order, contact us at info@21x.us as soon as possible. We can make changes at no cost if the order has not yet been prepared for shipment. Once an order has shipped, it must be handled as a return under our Refund Policy.

Contact Information

For any questions about shipping, tracking, or delivery, please contact us:

Company: JDA Trading LLC (dba 21X)
Email: info@21x.us
Phone: +1 (786) 838-7940
Address: 12314 SW 132nd Court, Miami, Florida 33186, United States

Our support team responds to all inquiries within 1–2 business days.

Last updated: July 2026